In May 2022, DSP, the UK's Leading Oracle Partner acquired Claremont to further expand their Oracle expertise. The acquisition builds on DSP’s “Oracle Anywhere” strategy enabling it to deliver a 360° Oracle services portfolio and form one of the most comprehensive Oracle Partner service offerings in Europe.
The NT uses Oracle E-Business Suite as its CRM System to manage member transactions. Our Managed Services team reduced the support backlog of incidents, problems, and changes in the NT’s CRM system.
Claremont has provided a solution capable of booking, managing, maintaining and analysing Unite Students’ complete property portfolio, allowing them to significantly differentiate themselves from their competitors.
Stonewater chose DSP to consolidate and migrate their assets to Oracle Cloud Infrastructure with an Oracle EBS Cloud Deployment, leading to a significantly reduced TCO.
Oracle E-Business R12.1 Support ended in December 2021. From January 2022, Oracle will no longer provide new fixes and security updates. Customers running Oracle E-Business R12.1 will potentially face a drop in their Oracle support services, even when they continue to pay Oracle's support fees.
Oracle Sustaining Support
Version 12.2 represents a significant milestone for Oracle E-Business Suite (EBS). There is important new functionality, such as Enterprise Command Centres and online patching. But it is not new functionality that’s compelling for many customers.
For the first time Oracle has confirmed a longterm EBS roadmap. Furthermore, the EBS upgrade mechanism has changed and starting with R12.2, updates are more granular patch-based and major upgrades are consigned to history. Oracle EBS will be developed and supported for at least a further 10 years and the cost of maintaining EBS has reduced.
However, a major upgrade is required to move to R12.2 and that is a significant hurdle for some customers. EBS R12.1 moved to Sustaining Support in January 2022, from which time Oracle will no longer provide new fixes, security, legislative and regulatory updates.
Customers running EBS R12.1 beyond 2021 face a gap in their Oracle support services, even where they continue to pay Oracle’s support fees. For such customers, Claremont provides an Oracle EBS R12.1 Extended Managed Services, with the ability to upgrade beyond 2021.
The Business Challenge
From 2022, only EBS R12.2 will receive Oracle’s Premier Support
Upgrading to R12.2 is a major project with potentially significant costs
These costs increase for heavily customised systems
Some organisations cannot (yet) justify the investment in a R12.2 upgrade
Organisations wish to avoid gaps in support for their business systems, especially for security updates
The Solution
Claremont has delivered comprehensiveOracle EBS Managed Servicesfor over 10 years. This includes 2nd, 3rd and 4th line support and hosting, DBA, technical and functional services. Our success is demonstrated by our sustained excellent customer satisfaction scores and we’re proud never to have lost a customer to a competitor.
Our Extended Managed Services provides Oracle support for customers who are no longer receiving Oracle’s Premier software maintenance and support services. For customers using EBS 12.1 post-2021 and maintaining an Oracle Sustaining Support & Maintenance subscription, we will deliver a subset of our Extended Managed Services to fill the gaps left by Oracle’s Sustaining Support. This is delivered as a Managed Service and benefits from our UK delivery, ITIL-based processes, 24/7 Service Desk, Service Management and comprehensive SLAs including incident resolution times.
Before engaging 3rd party software support, regardless of the provider, it is critical to understand that only Oracle can guarantee to create code fixes for every component of Oracle EBS and its supporting technologies. This includes security fixes. Organisations requiring access to vendor-supplied security updates must upgrade to R12.2 and retain access to Oracle’s Premier support. For all other organisations, we provide EBS code fixes wherever possible or, where source code is unavailable, we implement alternative mitigations.
Oracle Payroll
Oracle Payrollis excluded. Payroll is a critical function where failures can cause significant impacts.
Having analysed 3rd party legislative support, we recommend Oracle Payroll users only source legislative patches from Oracle.
EBS 12.1.3 Extended Managed Services: Scope and Assumptions
Support from January 2022 for all severities of incident relating to: customisations; performance issues; data corruption; integrations; standard BI Publisher & Oracle reports output and product fixes for Oracle EBS 12.1.3 and the underlying technology stack
Limited to customers using:
EBS for UK or/& Ireland organisations with an English language installation only
12.1.3 of Oracle e-Business Suite with recent CPU and RUPs applied (< 12 months)
A certified and supported version of the database with Oracle EBS 12.1.3
The latest CPU / PSU database patches
The latest CPU and recommended patch levels for all associated Oracle technology
The latest certified and supported version of their current operating system
Java Web Start
Oracle Corporation’s support & maintenance services
Subject to a Claremont Health Check and remediation of any underlying non-conformities
Core HR, Employee and Manager HR Self Service, Oracle Time and Labour, Oracle Learning Management, Compensation Workbench, Advanced Benefits and iRecruitment HR modules of Oracle EBS
Oracle Payroll for the storage of payroll data for integration and reporting. Explicitly excluding the processing of payroll data for payment and legislative purposes
GL, AP, AR, CE, FA, IBY, OIE, IEX, ZX, Purchasing, Procurement and Order Management financials modules of Oracle EBS
Custom configuration and customisations in the modules above including workflow, AME, OAF and associated integrated reporting
Excluding Oracle Payroll legislative patches and the processing of payroll for the payment of employees
Excluding Java compatibility with browser, desktop, operating system or third-party integrations and tools
Excluding 3rd party products not certified for the unsupported version of Oracle EBS
Excluding security fixes that are outside the supported DB and OS versions
Excluding fixes where the Oracle source code is unavailable, however Claremont will endeavour to provide a workaround
Benefits
Organisations retain access to EBS support for R12.1 and will also have the ability to upgrade beyond 2021
Investment in a R12.2 upgrade can be avoided or delayed
No time limits on R12.1 Extended Managed Services – organisations may remain on R12.1 indefinitely
Core EBS modules supported (see scope, except Payroll)
Support delivered via a proven Managed Service framework backed by meaningful SLAs
Flexibly combine with any of Claremont’s other EBS Managed Services
In May 2022, DSP, the UK's Leading Oracle Partner acquired Claremont to further expand their Oracle expertise. 
The NT uses Oracle E-Business Suite as its CRM System to manage member transactions. Our Managed Services team reduced the support backlog of incidents, problems, and changes in the NT’s CRM system.
Claremont has provided a solution capable of booking, managing, maintaining and analysing Unite Students’ complete property portfolio, allowing them to significantly differentiate themselves from their competitors.
Stonewater chose DSP to consolidate and migrate their assets to Oracle Cloud Infrastructure with an Oracle EBS Cloud Deployment, leading to a significantly reduced TCO.
