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Do you require an Oracle E-Business Suite Extended Managed Service?

Maximise the capabilities of your Oracle EBS system with Claremont's Oracle E-Business Suite Extended Managed Service. Experience a full suite of services, from vigilant monitoring and meticulous maintenance to robust support and ongoing enhancement.

Oracle E-Business Suite Extended Managed Service

Oracle E-Business Suite Extended Managed Service

Oracle E-Business R12.1 Support ended in December 2021. From January 2022, Oracle will no longer provide new fixes and security updates. Customers running Oracle E-Business R12.1 will potentially face a drop in their Oracle support services, even when they continue to pay Oracle's support fees.

Our Extended Managed Services provides support for customers who are no longer receiving Oracle’s Premier software maintenance and support services. For customers using Oracle E-Business R12.1 post-2021 and maintaining an Oracle Sustaining Support & Maintenance subscription, we will deliver a subset of our Extended Managed Services to fill the gaps left by Oracle’s Sustaining Support. This is delivered as a Managed Service and benefits from our UK delivery, ITIL-based processes, 24/7 Service Desk, Service Management, and comprehensive SLAs, including incident resolution times.

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Oracle E-Business Suite Extended Managed Service
Oracle E-Business Suite Extended Managed Service
Oracle E-Business Suite Extended Managed Service
Oracle E-Business Suite Extended Managed Service

What does the Extended Managed Service include?

Support from January 2022 for all severities of incidents relating to customisations, performance issues, data corruption, integrations, standard BI Publisher & Oracle reports output and product fixes for Oracle EBS 12.1.3 and the underlying technology stack. 

Limited to customers using:

  • EBS for UK or/& Ireland organisations with an English language installation only
  • R12.1.3 of Oracle e-Business Suite with recent CPU and RUPs applied (< 12 months)
  • A certified and supported version of the database with Oracle EBS R12.1.3
  • Recent CPU / PSU database patches 
  • Recent CPU and recommended patch levels for all associated Oracle technology
  • The latest certified and supported version of their current operating system
  • Java Web Start
  • Oracle Corporation’s Sustaining support & maintenance services
  • Subject to a Claremont Health Check and remediation of any underlying non-conformities 
  • Core HR, Employee and Manager HR Self Service, Oracle Time and Labour, Oracle Learning Management, Compensation Workbench, Advanced Benefits, and iRecruitment HR modules of Oracle EBS
  • Oracle Payroll for the storage of payroll data for integration and reporting. Explicitly excluding the processing of payroll data for payment and legislative purposes
  • GL, AP, AR, CE, FA, IBY, OIE, IEX, ZX, Purchasing, Procurement, and Order Management financials modules of Oracle EBS
  • Custom configuration and customisations in the modules above including workflow, AME, OAF , and associated integrated reporting

What is excluded?

  • Oracle Payroll legislative patches and the processing of payroll for the payment of employees
  • Java compatibility with browser, desktop, operating system, or third-party integrations and tools
  • 3rd party products not certified for the unsupported version of Oracle EBS
  • Security fixes that are outside the supported DB and OS versions
  • Fixes where the Oracle source code is unavailable, however, Claremont will endeavour to provide a workaround

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Some of our Oracle EBS Managed Service projects...

LSER Case Study

The trusted Oracle services provider Claremont partnered with LSER to support its Oracle EBS system. The case study showcases how Claremont's expertise in managing and optimising Oracle EBS helped LSER streamline their operations, enhance system performance, and improve user experience.

Home Group Case Study

Claremont partnered with Home Group to provide ongoing support and optimisation for their Oracle EBS system. The case study outlines the challenges faced by Home Group, such as system performance issues and a lack of internal expertise, and how Claremont addressed these challenges through its managed services. 

Claremont Oracle EBS Customers

Middlesex University
SouthEastern
Home Group
National Trust
Shannon Airport
Kings College London
Suffolk County Council
Unite Students
RiverStone
Gov.uk
Stonewater
Oracle EBS Services

"Claremont are a trusted partner because they bring us peace of mind. As well as saving us time and money with an effective and well-executed data cleanse, their ongoing managed service has always been exceptional. As such, we would have no hesitation in recommending them to other organisations."


Head of Business Applications | LSER

Oracle EBS Services

"Claremont is a breath of fresh air. Through their processes and ‘can do’ ethos they have delivered support environments that are of such a high quality and up-to-date - overnight in some cases - that enables us to be much more efficient in diagnosing and resolving issues. This has meant that the Trust can now start to do CRM rather than just talk about its systems."


EBS Programme Director | National Trust

Oracle EBS Services

"The new system is at the heart of many key operational processes. A robust, scalable solution supports both planned revenue growth as well as delivering key operational efficiencies, such as the move from paper-based to online tenancies. The booking and maintenance system will be critical to Unite Students’ growth strategy."


Head of IT & Digital | Unite Students

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Speak to one of our Oracle EBS experts today and see how we can help bridge the gap between what your business needs and your business maximising its potential. Fill out the form below, and we'll be in touch shortly!