Oracle E-Business Managed Services
Claremont’s Oracle E-Business Suite Managed Services represents something unique in the marketplace. We offer you the highest levels of service excellence through delivering on our promises, genuine proactivity and an attention to detail that consistently exceeds expectations.
We have a dedicated team of the very best Oracle professionals across all of the disciplines necessary to support all elements of the Oracle E-Business technology stack. They all share a passion for support delivery, and are given the freedom to deliver the very best customer service. Backed with effective ITIL processes and state-of-the-art infrastructure, they deliver faster fixes, proactively offer better solutions, and strive for continuous improvement.
With Claremont’s low staff turnover, our customers find that they build long-term working relationships with our team, who become an extension of their team, on-hand to provide expert advice and help as required.
Claremont specialises in Managed Services in the following Oracle E-Business Suite areas: Oracle Financials, Oracle Procurement, Oracle Payroll, Oracle Human Capital Management, Oracle Property Manager, Oracle Asset Management and Oracle Lease & Financial Management.
What you can
expect from us
Incident Management, with response and resolution SLAs.
Genuine Problem Management, proactively getting to the root causes of issues and providing solutions to these.
Change Management that ensures all of your small change work is handled in an effective and efficient way.
24x 7 monitoring and proactive support.
Performance Management, i.e. tuning, diagnostics, high availability testing and disaster recovery.
Some Of Our Case Studies
The Only Impossible Journey, Is The One You Never Begin
Claremont designed and implemented a payroll solution in under 3 months for West Midlands Railway, saving significant costs for the customer. The payroll solution was able to address the complexities of the railway employment contracts and terms at the fraction of a cost of a new system.
Claremont and PPL - The Sound of a Smooth Migration
Claremont seamlessly migrated PPL from their previous Tier 1 Oracle hosting provider to Claremont’s own Hosting environment. This included Managed Services for all DBA activities, patching, upgrades, back-ups and first-line product support. PPL moved due to slow, inflexible and costly service. This move helped PPL to save half a million pounds over three years and receive more responsive service.