---
title: The Claremont 2021 Review of the Year
description: Discover Claremont's successful year in review, highlighting achievements, awards, and commitment to excellence in managed services. CEO Mark Vivian shares the company's growth and future goals.
image: https://claremont.co.uk/hubfs/Workplace%20with%20tablet%20pc%20showing%20calendar%20and%20a%20cup%20of%20coffee%20on%20a%20wooden%20work%20table%20close-up.jpeg
---

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  #### Claremont now part of DSP
  
  ![DSP-Logo-Blue](https://claremont.co.uk/hs-fs/hubfs/DSP%20Branding/DSP-Logo-Blue.png?width=200&height=205&name=DSP-Logo-Blue.png)In May 2022, DSP, the UK's Leading Oracle Partner acquired Claremont to further expand their Oracle expertise. The acquisition builds on DSP’s “Oracle Anywhere” strategy enabling it to deliver a 360° Oracle services portfolio and form one of the most comprehensive Oracle Partner service offerings in Europe.
  
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  #### Stonewater Case Study
  
  ![Stonewater](https://claremont.co.uk/hs-fs/hubfs/Customer%20Logos/Stonewater.png?width=200&height=200&name=Stonewater.png)Stonewater chose DSP to consolidate and migrate their assets to Oracle Cloud Infrastructure with an Oracle EBS Cloud Deployment, leading to a significantly reduced TCO.
  
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# The Claremont 2021 Review of the Year

[Mark Vivian](https://claremont.co.uk/blog/author/mark-vivian) Jan 10, 2021 12:24:00 PM

### Contents

[Sep 14, 2016 5:36:00 PM Claremont Away Day](https://claremont.co.uk/blog/claremont-away-day) [Sep 29, 2017 4:39:00 PM Claremont’s Company Away Day](https://claremont.co.uk/blog/claremonts-company-away-day) [Jan 8, 2020 4:43:00 PM Claremont's review of the year by Mark Vivian, CEO](https://claremont.co.uk/blog/claremonts-review-of-the-year-by-mark-vivian-ceo-1)

- [Tweet](https://twitter.com/share)

As we embark on a new year, I’d like to take this opportunity to send a personal “thank you” to all of Claremont’s clients and partners for their continued custom and support during 2021.

We’ve enjoyed an extremely successful twelve months against the backdrop of the continuing global pandemic; growing and extending existing long-term relationships with current customers and welcoming new customers to our growing portfolio. 

 We’ve been very busy in the last year. 

Our award-winning [Managed Services](https://www.claremont.co.uk/oracle-managed-services) and [Cloud Hosting](https://www.claremont.co.uk/oracle-hosting) teams have closed:

- 5,817 Incidents
- 78 Problems 
- 215 Changes

We also successfully delivered eight [Oracle E-Business R12.2 upgrades](https://www.claremont.co.uk/oracle-consulting/ebs-project-services/oracle-e-business-ebs-r12-2-upgrade) as we approached the [end of Premier Support](https://www.claremont.co.uk/oracle-consulting/ebs-project-services/oracle-e-business-ebs-r12-2-upgrade) for R12.1. Despite this and more, we continued to raise the bar on the quality of service, reaching all-time customer satisfaction highs in no less than four months of the year.

![MicrosoftTeams-image](https://claremont.co.uk/hs-fs/hubfs/MicrosoftTeams-image.png?width=430&height=244&name=MicrosoftTeams-image.png)

 

It’s great people who deliver great service.

We continue to strive to create the very best working environment for our extremely talented team, to which we have added some excellent new hires in the last year, and looking to seek new talent in 2022. 

 

 

 We’ve built on our [*Investors in People*](https://www.investorsinpeople.com/)* Platinum* accreditation late in 2020 with a number of other people-related awards in 2021:

- Best Employer of the Year at the [Channel Partner Insight MSP Innovation Awards](https://event.channelpartnerinsight.com/channelinnovationawards2021/en/page/home)
- CIPD North East - Excellence in Leadership
- CIPD North East - SME People Practice
- [Better Health at Work](https://www.betterhealthatworkaward.org.uk/) Silver Award winners.

We finished off the year by recording an independently assessed “world-class” 93% employee Net Promoter Score! 

Corporate social responsibility is important to us too. I’m delighted that through various initiatives, Claremont supported 35 different national and local charities in 2021 with donations totalling nearly £6,000. 

As CEO of Claremont, I’m immensely proud to be part of an organisation that continues to drive excellence within the industry for both our clients and employees. 

 

Going forwards, we’re looking to continue to improve and expand the services that we provide to our customers this year and beyond.

Wishing you all a healthy, happy and - hopefully as we start to emerge from the COVID-19 pandemic – a more “normal” 2022.

[**Mark Vivian**](https://www.linkedin.com/in/markvivian/)

**CEO, Claremont**

 

 

 

### Choosing the right Managed Services Provider

*If you are looking for an [Oracle Managed Services Provider ](https://www.claremont.co.uk/oracle-managed-services)that cares as much about its clients as it does about our employees and can back up the talk, then [contact us.](https://www.claremont.co.uk/contact-us)*

*And if you would like to find out more about Claremont or have a question, you can email us at info@claremont.co.uk or phone us on [+44 (0) 1483 549004.](tel:01483549004).*

[Sep 14, 2016 5:36:00 PM Claremont Away Day](https://claremont.co.uk/blog/claremont-away-day) [Sep 29, 2017 4:39:00 PM Claremont’s Company Away Day](https://claremont.co.uk/blog/claremonts-company-away-day) [Jan 8, 2020 4:43:00 PM Claremont's review of the year by Mark Vivian, CEO](https://claremont.co.uk/blog/claremonts-review-of-the-year-by-mark-vivian-ceo-1)

[Previous Claremont's review of the year by Mark Vivian, CEO](https://claremont.co.uk/blog/claremonts-review-of-the-year-by-mark-vivian-ceo)

[Next Powering Up The Cloud](https://claremont.co.uk/blog/powering-up-the-cloud)

#### Contact

**Sales Enquiries**

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**Technical Support**

+44 (0) 330 058 8367

**Accounts Team**

+44 (0) 203 855 4160

[enquiries@claremont.co.uk](mailto:enquiries@claremont.co.uk)

#### Follow Us

<https://www.linkedin.com/company/dsp-oracle-e-business-suite> <https://x.com/DSP_EBS>

#### European Locations

[**London (Head Office)** 70 Gracechurch Street, London, EC3V 0HR](https://www.google.com/maps/place/70+Gracechurch+St,+Langbourn,+London+EC3V+0XL/@51.512117,-0.0869173,17z/data=!3m1!4b1!4m5!3m4!1s0x4876035256ab55cb:0x1f93b337c0190cf0!8m2!3d51.512117!4d-0.0847286)

[**Leeds** Richmond House, Lawnswood Business Park, Leeds, LS16 6QY](https://www.google.com/maps/dir/53.8405223,-1.6062773/DSP-Explorer/@53.8404788,-1.6061783,17z/data=!4m9!4m8!1m1!4e1!1m5!1m1!1s0x4879591e5d204ac9:0x4e41b926d72adca!2m2!1d-1.6064847!2d53.8404842)

[**Derby** Oberoi Business Hub](https://www.google.com/maps/place/Oberoi+Business+Hub/@52.9122857,-1.4544847,18z/data=!3m1!5s0x4879f100a33e1f13:0xec7015350054c46d!4m15!1m8!3m7!1s0x4879f100bd725ba7:0xe41f7b92cf5c3554!2sSt+Christopher's+Way,+Derby+DE24+8JY!3b1!8m2!3d52.9122715!4d-1.4523846!16s%2Fg%2F1tfpzcdf!3m5!1s0x4879f100a26d7637:0x54f72186b2624b42!8m2!3d52.9124866!4d-1.4519474!16s%2Fg%2F11bccjklqv?hl=en&entry=ttu)  
[19/20 St Christophers Way](https://www.google.com/maps/place/Oberoi+Business+Hub/@52.9122857,-1.4544847,18z/data=!3m1!5s0x4879f100a33e1f13:0xec7015350054c46d!4m15!1m8!3m7!1s0x4879f100bd725ba7:0xe41f7b92cf5c3554!2sSt+Christopher's+Way,+Derby+DE24+8JY!3b1!8m2!3d52.9122715!4d-1.4523846!16s%2Fg%2F1tfpzcdf!3m5!1s0x4879f100a26d7637:0x54f72186b2624b42!8m2!3d52.9124866!4d-1.4519474!16s%2Fg%2F11bccjklqv?hl=en&entry=ttu)  
[Pride Park](https://www.google.com/maps/place/Oberoi+Business+Hub/@52.9122857,-1.4544847,18z/data=!3m1!5s0x4879f100a33e1f13:0xec7015350054c46d!4m15!1m8!3m7!1s0x4879f100bd725ba7:0xe41f7b92cf5c3554!2sSt+Christopher's+Way,+Derby+DE24+8JY!3b1!8m2!3d52.9122715!4d-1.4523846!16s%2Fg%2F1tfpzcdf!3m5!1s0x4879f100a26d7637:0x54f72186b2624b42!8m2!3d52.9124866!4d-1.4519474!16s%2Fg%2F11bccjklqv?hl=en&entry=ttu)  
[Derby](https://www.google.com/maps/place/Oberoi+Business+Hub/@52.9122857,-1.4544847,18z/data=!3m1!5s0x4879f100a33e1f13:0xec7015350054c46d!4m15!1m8!3m7!1s0x4879f100bd725ba7:0xe41f7b92cf5c3554!2sSt+Christopher's+Way,+Derby+DE24+8JY!3b1!8m2!3d52.9122715!4d-1.4523846!16s%2Fg%2F1tfpzcdf!3m5!1s0x4879f100a26d7637:0x54f72186b2624b42!8m2!3d52.9124866!4d-1.4519474!16s%2Fg%2F11bccjklqv?hl=en&entry=ttu)  
[DE24 8JY](https://www.google.com/maps/place/Oberoi+Business+Hub/@52.9122857,-1.4544847,18z/data=!3m1!5s0x4879f100a33e1f13:0xec7015350054c46d!4m15!1m8!3m7!1s0x4879f100bd725ba7:0xe41f7b92cf5c3554!2sSt+Christopher's+Way,+Derby+DE24+8JY!3b1!8m2!3d52.9122715!4d-1.4523846!16s%2Fg%2F1tfpzcdf!3m5!1s0x4879f100a26d7637:0x54f72186b2624b42!8m2!3d52.9124866!4d-1.4519474!16s%2Fg%2F11bccjklqv?hl=en&entry=ttu)

**[Dublin](https://www.google.com/maps/search/Inniscarra,+Main+Street,+Rathcoole,+Dublin/@53.2810032,-6.4764674,17z/data=!3m1!4b1?entry=ttu)**  
[Inniscarra,](https://www.google.com/maps/search/Inniscarra,+Main+Street,+Rathcoole,+Dublin/@53.2810032,-6.4764674,17z/data=!3m1!4b1?entry=ttu)  
[Main Street,](https://www.google.com/maps/search/Inniscarra,+Main+Street,+Rathcoole,+Dublin/@53.2810032,-6.4764674,17z/data=!3m1!4b1?entry=ttu)  
[Rathcoole,](https://www.google.com/maps/search/Inniscarra,+Main+Street,+Rathcoole,+Dublin/@53.2810032,-6.4764674,17z/data=!3m1!4b1?entry=ttu)  
[Dublin](https://www.google.com/maps/search/Inniscarra,+Main+Street,+Rathcoole,+Dublin/@53.2810032,-6.4764674,17z/data=!3m1!4b1?entry=ttu)

#### North America Locations

[**Ottawa**](https://www.google.com/maps/place/411+Legget+Dr,+Ottawa,+ON+K2K+3C9,+Canada/@45.3453062,-75.9105022,17z/data=!3m1!4b1!4m6!3m5!1s0x4cd1ffeda28bec45:0x2262adc8183266a7!8m2!3d45.3453062!4d-75.9105022!16s%2Fg%2F11c3q3qjm4?hl=en-GB&entry=ttu)  
[411 Legget Drive](https://www.google.com/maps/place/411+Legget+Dr,+Ottawa,+ON+K2K+3C9,+Canada/@45.3453062,-75.9105022,17z/data=!3m1!4b1!4m6!3m5!1s0x4cd1ffeda28bec45:0x2262adc8183266a7!8m2!3d45.3453062!4d-75.9105022!16s%2Fg%2F11c3q3qjm4?hl=en-GB&entry=ttu)  
[Suite 701](https://www.google.com/maps/place/411+Legget+Dr,+Ottawa,+ON+K2K+3C9,+Canada/@45.3453062,-75.9105022,17z/data=!3m1!4b1!4m6!3m5!1s0x4cd1ffeda28bec45:0x2262adc8183266a7!8m2!3d45.3453062!4d-75.9105022!16s%2Fg%2F11c3q3qjm4?hl=en-GB&entry=ttu)  
[Kanata](https://www.google.com/maps/place/411+Legget+Dr,+Ottawa,+ON+K2K+3C9,+Canada/@45.3453062,-75.9105022,17z/data=!3m1!4b1!4m6!3m5!1s0x4cd1ffeda28bec45:0x2262adc8183266a7!8m2!3d45.3453062!4d-75.9105022!16s%2Fg%2F11c3q3qjm4?hl=en-GB&entry=ttu)  
[ON](https://www.google.com/maps/place/411+Legget+Dr,+Ottawa,+ON+K2K+3C9,+Canada/@45.3453062,-75.9105022,17z/data=!3m1!4b1!4m6!3m5!1s0x4cd1ffeda28bec45:0x2262adc8183266a7!8m2!3d45.3453062!4d-75.9105022!16s%2Fg%2F11c3q3qjm4?hl=en-GB&entry=ttu)  
[K2K 3C9](https://www.google.com/maps/place/411+Legget+Dr,+Ottawa,+ON+K2K+3C9,+Canada/@45.3453062,-75.9105022,17z/data=!3m1!4b1!4m6!3m5!1s0x4cd1ffeda28bec45:0x2262adc8183266a7!8m2!3d45.3453062!4d-75.9105022!16s%2Fg%2F11c3q3qjm4?hl=en-GB&entry=ttu)

[**Toronto**](https://www.google.com/maps/place/161+Bay+St,+Toronto,+ON+M5J+1C4/@43.6466205,-79.3809498,17z/data=!3m1!4b1!4m5!3m4!1s0x89d4cb2d1ffa4113:0x910adf0e4d771b3a!8m2!3d43.6466166!4d-79.3787611?hl=en-GB&shorturl=1)  
[TD Canada Trust Tower](https://www.google.com/maps/place/161+Bay+St,+Toronto,+ON+M5J+1C4/@43.6466205,-79.3809498,17z/data=!3m1!4b1!4m5!3m4!1s0x89d4cb2d1ffa4113:0x910adf0e4d771b3a!8m2!3d43.6466166!4d-79.3787611?hl=en-GB&shorturl=1)  
[161 Bay Street](https://www.google.com/maps/place/161+Bay+St,+Toronto,+ON+M5J+1C4/@43.6466205,-79.3809498,17z/data=!3m1!4b1!4m5!3m4!1s0x89d4cb2d1ffa4113:0x910adf0e4d771b3a!8m2!3d43.6466166!4d-79.3787611?hl=en-GB&shorturl=1)  
[Suite 2330](https://www.google.com/maps/place/161+Bay+St,+Toronto,+ON+M5J+1C4/@43.6466205,-79.3809498,17z/data=!3m1!4b1!4m5!3m4!1s0x89d4cb2d1ffa4113:0x910adf0e4d771b3a!8m2!3d43.6466166!4d-79.3787611?hl=en-GB&shorturl=1)  
[Toronto](https://www.google.com/maps/place/161+Bay+St,+Toronto,+ON+M5J+1C4/@43.6466205,-79.3809498,17z/data=!3m1!4b1!4m5!3m4!1s0x89d4cb2d1ffa4113:0x910adf0e4d771b3a!8m2!3d43.6466166!4d-79.3787611?hl=en-GB&shorturl=1)  
[ON](https://www.google.com/maps/place/161+Bay+St,+Toronto,+ON+M5J+1C4/@43.6466205,-79.3809498,17z/data=!3m1!4b1!4m5!3m4!1s0x89d4cb2d1ffa4113:0x910adf0e4d771b3a!8m2!3d43.6466166!4d-79.3787611?hl=en-GB&shorturl=1)  
[M5J 2S1](https://www.google.com/maps/place/161+Bay+St,+Toronto,+ON+M5J+1C4/@43.6466205,-79.3809498,17z/data=!3m1!4b1!4m5!3m4!1s0x89d4cb2d1ffa4113:0x910adf0e4d771b3a!8m2!3d43.6466166!4d-79.3787611?hl=en-GB&shorturl=1)

[**Montreal**](https://www.google.com/maps/place/725+Boulevard+de+Maisonneuve+O,+Montr%C3%A9al,+QC/@45.50201,-73.574302,15z/data=!4m5!3m4!1s0x4cc91a46787e39af:0x260be1fbf0ee774f!8m2!3d45.5040751!4d-73.5716092?ll=45.50201,-73.574302&z=15&t=m&hl=en-GB&gl=CA&mapclient=embed&q=725-999+Boulevard+de+Maisonneuve+O+Montr%C3%A9al,+QC+H3A+3L4&shorturl=1)  
[2000 McGill College Avenue 6e étage Montréal QC H3A 3H3](https://www.google.com/maps/place/725+Boulevard+de+Maisonneuve+O,+Montr%C3%A9al,+QC/@45.50201,-73.574302,15z/data=!4m5!3m4!1s0x4cc91a46787e39af:0x260be1fbf0ee774f!8m2!3d45.5040751!4d-73.5716092?ll=45.50201,-73.574302&z=15&t=m&hl=en-GB&gl=CA&mapclient=embed&q=725-999+Boulevard+de+Maisonneuve+O+Montr%C3%A9al,+QC+H3A+3L4&shorturl=1)  
[T2P 5C5](https://www.google.com/maps/place//data=!4m2!3m1!1s0x53716fe2d30437cd:0x83b76c388e1b9fee?source=g.page.share)

[**Minneapolis**](https://www.google.com/maps/place/1650+West+End+Blvd+%23100,+St+Louis+Park,+MN+55416,+USA/@44.966643,-93.348228,15z/data=!4m6!3m5!1s0x52b334a30885024d:0xdf4b02e006f8776c!8m2!3d44.9667611!4d-93.3484684!16s%2Fg%2F11pvcvdwr2?hl=en-GB&entry=ttu)  
[1650 West End Blvd](https://www.google.com/maps/place/1650+West+End+Blvd+%23100,+St+Louis+Park,+MN+55416,+USA/@44.966643,-93.348228,15z/data=!4m6!3m5!1s0x52b334a30885024d:0xdf4b02e006f8776c!8m2!3d44.9667611!4d-93.3484684!16s%2Fg%2F11pvcvdwr2?hl=en-GB&entry=ttu)  
[Suite #100](https://www.google.com/maps/place/1650+West+End+Blvd+%23100,+St+Louis+Park,+MN+55416,+USA/@44.966643,-93.348228,15z/data=!4m6!3m5!1s0x52b334a30885024d:0xdf4b02e006f8776c!8m2!3d44.9667611!4d-93.3484684!16s%2Fg%2F11pvcvdwr2?hl=en-GB&entry=ttu)  
[St Louis Park](https://www.google.com/maps/place/1650+West+End+Blvd+%23100,+St+Louis+Park,+MN+55416,+USA/@44.966643,-93.348228,15z/data=!4m6!3m5!1s0x52b334a30885024d:0xdf4b02e006f8776c!8m2!3d44.9667611!4d-93.3484684!16s%2Fg%2F11pvcvdwr2?hl=en-GB&entry=ttu)  
[Minnesota](https://www.google.com/maps/place/1650+West+End+Blvd+%23100,+St+Louis+Park,+MN+55416,+USA/@44.966643,-93.348228,15z/data=!4m6!3m5!1s0x52b334a30885024d:0xdf4b02e006f8776c!8m2!3d44.9667611!4d-93.3484684!16s%2Fg%2F11pvcvdwr2?hl=en-GB&entry=ttu)  
[USA](https://www.google.com/maps/place/1650+West+End+Blvd+%23100,+St+Louis+Park,+MN+55416,+USA/@44.966643,-93.348228,15z/data=!4m6!3m5!1s0x52b334a30885024d:0xdf4b02e006f8776c!8m2!3d44.9667611!4d-93.3484684!16s%2Fg%2F11pvcvdwr2?hl=en-GB&entry=ttu)  
[55416](https://www.google.com/maps/place/1650+West+End+Blvd+%23100,+St+Louis+Park,+MN+55416,+USA/@44.966643,-93.348228,15z/data=!4m6!3m5!1s0x52b334a30885024d:0xdf4b02e006f8776c!8m2!3d44.9667611!4d-93.3484684!16s%2Fg%2F11pvcvdwr2?hl=en-GB&entry=ttu)

#### About Us

Claremont, part of [DSP](http://www.dsp.co.uk), is the UK's leading Oracle E-Business Suite Partner. Specialising in Oracle EBS Managed Services, Consulting and Hosting.

![Oracle EBS Expertise](https://claremont.co.uk/hs-fs/hubfs/Expertise%20Logos/E-Business%20Suite/o-sell-prtnr-OracleEBS-EMEA-BENELUX-clr-rgb.png?width=150&height=87&name=o-sell-prtnr-OracleEBS-EMEA-BENELUX-clr-rgb.png)![Oracle EBS App to Oracle Cloud Expertise](https://claremont.co.uk/hs-fs/hubfs/Expertise%20Logos/EBS%20to%20OCI/Oracle%20EBS%20App%20to%20Oracle%20Cloud%20Expertise.png?width=150&height=98&name=Oracle%20EBS%20App%20to%20Oracle%20Cloud%20Expertise.png)

 

Registered Office: 2 Leman Street, London, United Kingdom, E1W 9US

Company Registration Number: 05294592

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Copyright © 2024. Premiertec Consulting Ltd, trading as Claremont IT Services Ltd. All Right Reserved.

![Oracle EBS Partner](https://claremont.co.uk/hs-fs/hubfs/Certifications/Approachable_UKAS.jpg?width=150&height=95&name=Approachable_UKAS.jpg) ![Oracle EBS Partner](https://claremont.co.uk/hs-fs/hubfs/Certifications/new-cep-badge.png?width=100&height=119&name=new-cep-badge.png)

 

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